Preparing for a home relocation can be daunting, especially if you don’t know what to expect from moving companies. However, you can set the right tone by asking questions relevant to your move. The end game is to hire a competent, professional, and experienced mover to help you make the most out of your relocation. Here are vital questions and the kind of responses you should expect from prospective home movers.
How Long Has Your Company Been Operating?
The answer you get will give you an idea of their level of expertise and professionalism. A moving company boasting many years of experience could provide a more convenient moving experience than a startup moving company.
Can You Tell Me a Little Bit About Your Facility?
At this point, you might hear about their warehouse storage capabilities, which could come in handy for short- or long-term storage solutions during your move. Further, a dedicated business location shows how stable and functional a moving company is.
What Are Some of Your Accolades & Affiliations?
You’d be glad to know that the long-distance movers belong to industry trade groups or have some accolades and awards. Awards and affiliations are indicative of their level of professionalism.
Can I See Some Feedback from Your Prior Customers?
A proven moving company should have no issues showing you their reviews/testimonials from previous jobs and prior customers. Even if samples aren’t readily available, a household moving company should be able to pull some samples up on the internet for you to view.
What Steps Will You Take to Protect My Items?
Professional moving companies are expected to take precautions with their customers’ belongings using equipment and materials like moving blankets and paper/plastic wrappings. Hopefully, you’ll hear explanations on how they intend to protect your property, including protection for carpets, doorways, woodwork, etc.
Can You Explain the Claims Process in the Event My Items Get Damaged?
Experienced residential movers understand that damage to some items can occur during packing or shipment. That’s why they often have measures in place to address any resultant customer claims. Also, the provider has to explain how their Released Value Protection (reimbursement based on item weight) works, against Full Value Protection (reimbursement based on item replacement value).
Can You Explain Your Pricing Policies?
Pricing is important and helps you draw up a budget you can work with. So, a moving provider should be able to explain what goes into the calculation of their quote, including any optional packing and storage services you may want. A provider should also explain the nature of your contract and whether their written pricing is binding or non-binding.
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If you’re planning a local or long-distance move from Portland, Prestige Moving & Storage is a professional residential moving company with more than 60 years of experience to trust. We are an A+ rated, BBB-accredited ProMover with a customer-focused approach. Our award-winning moving and storage company is waiting for your call to get started on your move. You can also fill out our online form to request a free quote for our residential relocation services.
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