Frequently Asked Questions

Our move pricing is determined by move type. Long-distance moves, for example, are priced based on the mileage of your move and the total weight of your shipment, plus fees for any full-service moving solutions required. Local move pricing is based on the number of hours that your move ends up taking and the size of your move, plus charges for full-service solutions.​

We are pleased to offer full transparency when it comes to pricing. As such, we include everything in our move estimates. This includes distance, size, additional services, and optional insurance. Keep in mind that if your move is local and priced by the hour, there may be a slight difference between your initial estimate and your final move cost.

The majority of our estimates are binding. Binding moving estimates provide you with guaranteed pricing. However, since we price some moves, including local moves, by the hour, your local moving quote will be a non-binding ballpark estimate rather than a guaranteed number. With a team of skilled estimators, you can expect that your non-binding quote will not be far off from your final cost.

We factor all these types of moving challenges into your pricing estimate. Therefore, you will not incur additional fees for things like stairs, long carries, elevators, heavy items, etc. With an experienced, highly trained, and dedicated moving crew, we are familiar with a wide variety of moving challenges and know exactly how to mitigate them. Our experts will bring all the equipment necessary to ensure that your move is completed safely and efficiently.

We are pleased to be a fully licensed and insured moving company. With our team by your side, you can have total peace of mind knowing that we are experienced, professional, and reliable and have a proven track record of executing safe & successful moves for our clients.

We provide partial or Released Value Protection as a standard offering with our moving services. However, we understand how essential it is for you to have peace of mind during the moving process. As such, we do recommend that you also purchase the full value protection that we offer. While this comes at an extra charge, this additional protection will ensure that you have the coverage you need should something go wrong during the moving process. It is important to note that we are one of the most trusted moving companies in the region and have an excellent track record when it comes to safety. However, accidents do happen, which is why we recommend purchasing additional coverage so that you can have the peace of mind you deserve.

We don’t anticipate any items being damaged or lost during your move, but should something unfortunate occur, there are several steps you will need to take. We recommend that you get in touch with us as soon as possible to report any items as damaged or missing and to file a claim. For damaged belongings, we recommend documenting the damage with photos. Our team will work to resolve your claim as efficiently as possible.

Booking movers as soon as possible is always a good rule of thumb. This is especially true if you are moving during the peak summer season or on a weekend, as these tend to be the busiest times for movers. For high-demand times, you should aim to book your move about 4-6 weeks before moving day. For local moves, you can book about 3-4 weeks early and for long-distance moves, you should try to book your move about six weeks in advance. We will always do our best to provide you with the moving assistance you need, but sticking to these general booking guidelines will increase the likelihood that you secure your desired dates.

We will work hard to carry out your move with the highest levels of precision, care, and safety in as little time as possible. You should expect that a local relocation will take anywhere from 2 to 8 hours depending on the size of your move. Long-distance moves can take 1-5 days, or more, depending on distance, size, complexity, and services required.

We have a proven track record of completing relocations on schedule. For local moves, we guarantee pickup and delivery dates. For long-distance moves, we offer an accurate window of time for arrival and will make every effort to ensure an on-schedule delivery. However, as weather delays and traffic delays can occur, we will ensure that we notify you ASAP about any changes to your pickup or delivery schedule.

Should your closing date change, we will make every effort to accommodate your new schedule. We understand that things don’t always go according to plan. As such, we try to remain flexible. If you anticipate any changes in your moving schedule, we ask that you notify us at your earliest convenience so that we can try to accommodate your changing needs.